# Recovery When 2FA server changes its private key or is unaccessible, user can not sign the transactions any more. When user breaks his device, he cannot request new QR code for the same set of primary account and recovery account. He must create new "hot" account or new recovery account and create new 2FA account. He should rekey old multisig account to new multisig account. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://2fa-docs.a-wallet.net/recovery.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.